SHIPPING POLICY

At ShiftSoft, we are committed to providing a reliable and transparent shipping experience. Please review the information below before placing your order.

ORDER PROCESSING

All orders are typically processed within 2–3 business days after your order has been successfully placed and payment has been confirmed.

Processing time refers to the time required to prepare, verify, pack, and dispatch your order. It does not include the estimated delivery time.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotions, holidays, or other exceptional circumstances, processing may take slightly longer.

ESTIMATED DELIVERY TIME

Once your order has been processed and shipped, the estimated delivery time is:

6–8 business days

Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.

Estimated delivery times begin once your order has been dispatched and may vary depending on the destination, carrier operations, customs processing, weather conditions, or other circumstances outside our reasonable control.

TOTAL ESTIMATED TIME

Under normal circumstances, your order should arrive within approximately:

2–3 business days processing + 6–8 business days delivery

Processing and delivery times are calculated separately.

INTERNATIONAL SHIPPING

ShiftSoft ships to eligible destinations worldwide.

International delivery availability may vary depending on the destination country, local regulations, carrier availability, and other logistical factors.

Some destinations may experience additional transit or customs processing times.

SHIPPING COSTS

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

When a free shipping promotion applies to your order, the applicable shipping charge will be waived according to the terms of that promotion.

ORDER TRACKING

Once your order has been shipped, you may receive a shipping confirmation email containing your tracking information, when tracking is available for the selected shipping method.

Please allow some time for the carrier to update tracking information after your order has been dispatched.

Tracking updates are controlled by the shipping carrier and may occasionally experience delays.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, VAT, tariffs, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and may be the responsibility of the recipient.

ShiftSoft does not control customs authorities or determine the amount of any duties, taxes, or import charges imposed by your country.

Customs processing may also result in additional delivery time.

SHIPPING DELAYS

While we make every reasonable effort to ensure orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

These may include, but are not limited to:

• Customs inspections or clearance delays

• Carrier disruptions

• Severe weather conditions

• Public holidays

• High-volume shipping periods

• Transportation disruptions

• Incorrect or incomplete delivery information

• Events beyond our reasonable control

An unexpected carrier or customs delay does not necessarily indicate that an order has been lost.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your name, street address, apartment or unit number, city, postal code, country, and other delivery information before completing your purchase.

If you notice an error in your shipping information, contact us at myshiftsoft@gmail.com as soon as possible.

We will make reasonable efforts to update your information before the order is dispatched, but we cannot guarantee that changes can be made once processing or shipment has begun.

ShiftSoft is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

LOST, DAMAGED OR MISSING ORDERS

If your tracking information indicates that your order has been delivered but you cannot locate it, please first check the delivery location, household members, neighbors, or other safe locations where the carrier may have left the package.

If your order arrives damaged, contains an incorrect item, or you believe it has been lost in transit, please contact us at myshiftsoft@gmail.com with your order details.

For damaged or incorrect orders, we may request photographs or other reasonable information to help us evaluate and resolve the issue.

We will review each eligible case and work with you toward an appropriate resolution in accordance with our store policies and applicable consumer protection laws.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel your order, please contact us as soon as possible at myshiftsoft@gmail.com.

Because orders may begin processing shortly after being placed, we cannot guarantee that an order can be modified or canceled once processing has begun.

Orders that have already been shipped cannot be canceled and will instead be subject to our applicable Return & Refund Policy.

RETURNS & REFUNDS

Shipping-related returns and refunds are handled according to our Return & Refund Policy.

Nothing in this Shipping Policy is intended to limit any consumer rights that cannot be excluded or restricted under applicable law.

CONTACT US

If you have any questions about your order, shipping, or delivery, please contact us:

ShiftSoft
Email: myshiftsoft@gmail.com

Please include your order number when contacting us regarding an existing order so we can assist you more efficiently.