Return & Refund Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, with all original packaging and tags (if applicable). You will also need your receipt or proof of purchase.

To request a return, please contact us at myshiftsoft@gmail.com.

Returns must be sent to:

Andador Mina Paraiso Ed. 37, Departamento 201
Colonia 11 de Julio
Mexico

If your return is accepted, we will provide you with return instructions, including information on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at myshiftsoft@gmail.com.

International Returns

We accept eligible return requests from customers worldwide.

Please note that international return shipping times and costs may vary depending on your country and location. Any customs duties, import taxes, or other charges associated with an international return may be the responsibility of the customer unless the return is due to an incorrect, defective, or damaged item.

We recommend using a trackable shipping method when returning an international order.

Damages & Order Issues

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at myshiftsoft@gmail.com so we can evaluate the issue and make it right.

Please include your order information and, when applicable, photos showing the issue to help us resolve your request as quickly as possible.

Non-Returnable Items

For hygiene reasons, worn or used socks cannot be returned.

Items must remain unused and in their original condition and packaging to qualify for a standard return.

We also cannot accept returns on gift cards or items marked as final sale, except where required by applicable consumer protection laws.

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

The fastest way to get the item you want is to request a return for your current item and, once the return has been accepted, place a separate order for the new item.

If you received an incorrect or defective item, please contact us before placing another order.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.

Returned products must be in the same condition in which they were received, unused and unworn, with their original packaging and tags (if applicable). Proof of purchase may also be required.

Nothing in this policy is intended to limit any mandatory consumer rights available to you under the laws applicable in your country.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at myshiftsoft@gmail.com.